Get hired at HigherMe
within 2 weeks from today
Customer Success - French Speaking at HigherMe
HigherMe was founded in 2014. They have created a hiring software for restaurants and service businesses. Their software provides easy-to-use hiring tools for busy managers and HR teams.
The Good Stuff
Annual salary:
$40,000 to $65,000 USD
Engineer team size:
<10
Remote Culture:
100% Remote
Paid time-off (days):
Unlimited
Customer Success - French Speaking at HigherMe
Candidate Location: US & CANADA ONLY
HigherMe was founded in 2014. They have created a hiring software for restaurants and service businesses. Their software provides easy-to-use hiring tools for busy managers and HR teams.
As a Customer Success Manager you will:
- Interact and provide information in response to customer inquiries, concerns, and requests
- Utilize experience supporting software products to effectively communicate with customers
- Demonstrate empathy towards customers and team members, while displaying resourcefulness and a positive attitude
- Become an expert in the product and its features to better serve and guide customers
- Collaborate with the product team to provide feedback and insights from customer interactions and data analytics
- Facilitate and participate in customer interaction and research through interviews, usability testing, and other formats
- Assist with customer onboarding and training to promote successful adoption and usage of the product
- Continuously work to improve the customer experience and identify opportunities for new features and enhancements.
You’ll be a great fit if you will:
- Are fully bilingual English/French at a native level!
- 2+ years of experience working with clients or customers (this includes retail and hospitality management, software support, customer success, and sales)
- Have undeniably strong work ethic - this is a demanding job and merely doing the minimum to get by will not lead to success
- Have excellent time management skills
- Be tech-savvy and easily learn new technology (Google apps, web apps, mobile apps)
- Have strong attention to detail
- Have a positive attitude which translates across all interactions (client and internal)
- Be a self-starter
Bonus points if you:
- Have previous retail or food service experience
- Have previous experience with Zendesk and Help Center documentation
Benefits
- Unlimited time off - take the time you need to rest and recharge
- New laptop and annual equipment stipend
- Annual company paid trip for All Hands with entire team!
Work-life balance
- Unlimited Paid Time-off
- Approximately 20 company holidays per year.
Visa Sponsorship: Not Available
Alright... so you’ve made it all the way down
You’re probably wondering: “yeh, it sounds great, but what the hell is Flatworld?”
In a nutshell: we help developers find fully remote roles!
What makes us amazing for developers is that instead of applying to jobs individually, you simply apply to our platform and we take care of matching you to a company and getting you hired.
That means we go out and show the companies you're the right fit for them.
We will also hold your hand through the paperwork and hiring process so all you have to do is complete our application, show up to some interviews, and lay back while we get you the job.
It really is that simple... so simple that if Linus was a remote dev looking for a job he'd be like:
“Flatworld is just incredible... I can’t even explain it”
* No, Linus didn’t say this. But he probably would...
Apply Now
Send Role to Email
HigherMe Cheat Sheet
HigherMe Cheat Sheet
HigherMe was founded in 2014. They have created a hiring software for restaurants and service businesses. Their software provides easy-to-use hiring tools for busy managers and HR teams.
HigherMe is an Applicant Tracking Software used every day by restaurants of the world’s top brands such as Dunkin' Donuts, Domino’s, Chick-fil-A, Panera Bread, and many others! HigherMe's mission is to change how people hire in the restaurant industry. Their goal is to be known as the best hiring system for restaurants in North America.
What they are solving:
Imagine the perfect candidate walks by a store in a rush. With Text-to-Apply, HigherMe provides candidates to connect with the store using a single text message, even when they are on the go. Their Applicant Tracking System is a one-stop-shop for managing the hiring process - from sourcing to interviewing, to hiring. They have made hiring in the restaurant business a breeze! HigherMe hit $2.5M Revenue with 2M customers in 2022.
Why you'll love working at HigherMe
The HigherMe team believe in these motos:
- Are partners, not just providers
- Focus on the frontline first
- Seek and celebrate small victories
- Cut costs, but not corners
- Embrace play and fun - #NotRobots
Financial Background
Founded In
2014
Team stats
Head Count
25+
Engineering team
<10
Financial Background
Founded In
2014
Team stats
Head Count
25+
Engineering team
<10