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Client Product Specialist (Support) at Fuse
Fuse: Reinventing auto loan origination with next-gen, no-code innovation.
The Good Stuff
Monthly salary:
$3,000 USD
Capital Raised:
10M
Engineer team size:
10
Remote Culture:
Remote First
Required stack
Javascript
Client Product Specialist (Support) at Fuse
Recommended timezone: LATAM
Fuse: Reinventing auto loan origination with next-gen, no-code innovation.
As a Client Product Specialist, you will:
- Oversee and manage all client communications across various channels, including calls, chats, and emails.
- Assist clients with basic technical issues, guiding them through solutions using your knowledge of JavaScript and programming logic.
- Maintain meticulous documentation and clear communication, creating well-defined tasks based on client requests and keeping all internal and external trackers up to date.
- Own and manage the implementation and updates of client-specific financial rules and calculations within the workflow builder.
- Follow and help establish best practices for crisis management, ensuring prompt and effective resolution of client issues.
- Collaborate closely with the engineering team to prioritize client requests and follow up on pending tasks, ensuring all client needs are addressed promptly.
- Participate in daily objectives and alignment meetings to set priorities and plan the day.
- Regularly update clients on the status of their requests and financial logic, ensuring they are informed throughout the process.
You will be a great fit if you have:
- Proven client management experience with strong written and verbal communication skills.
- Basic technical knowledge and are comfortable discussing and troubleshooting software products.
- Familiarity with JavaScript and basic programming concepts.
- The ability to understand and implement complex financial logic.
- Experience using low-code tools and working with financial institutions.
Bonus points if you have:
- A highly organized approach and meticulous attention to detail.
- A product-oriented mindset with a passion for solving client issues.
- The ability to work independently and collaboratively as part of a team.
- Proactivity in learning new tools and technologies.
Interview Stages:
Flatworld's 3-Step Screening Process
- Skills Test: A quick, role-specific multiple-choice assessment.
- Video Interview: Showcase your communication skills.
- Document Review: Submit your CV and complete a short personality test.
Next Steps with Fuse
- Interviews: Participate in 2-3 interviews to evaluate your technical skills, role fit, and overall alignment with Fuse's needs.
Flatworld partners with top companies like Fuse to ensure a tailored and transparent hiring process. We’re here to support you every step of the way.
Visa Sponsorship: Not Available
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In a nutshell: we help developers find fully remote roles!
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It really is that simple... so simple that if Linus was a remote dev looking for a job he'd be like:
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* No, Linus didn’t say this. But he probably would...
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Fuse Cheat Sheet
Fuse Cheat Sheet
Fuse: Reinventing auto loan origination with next-gen, no-code innovation.
Fuse is a fully remote, NYC-based fintech startup backed by top-tier VCs. Their next-generation low-code platform is revolutionizing financial services by enabling unprecedented self-service configuration, seamless integration, and powerful automation.
What they are solving
Fuse tackles the inefficiencies in the loan origination process by building a next-generation loan origination system (LOS) designed for integration and customization. Their innovative platform is developed to streamline and simplify loan processes for financial institutions, ultimately helping them provide better customer experiences and increase efficiency.
Why you’ll love working at Fuse
The Fuse team:
- is a small, dynamic group of talented individuals.
- is a successful startup with all the raw energy of a super early-stage venture, yet with the financial stability of a more mature company.
- loves problem solving, thinking creatively, and trying new things.
- is deeply connected to their mission and the impact they have on their clients’ lives.
Financial Background
Founded In
2022
Capital Raised
10M
Team stats
Head Count
10
Engineering team
<10
Financial Background
Founded In
2022
Capital Raised
10M
Team stats
Head Count
10
Engineering team
<10